DO YOU SHIP INTERNATIONALLY ?
Yes we do. We offer worldwide delivery via DHL Express. Once tracking details are provided, we are not liable for delays, lost or stolen packages as this is not within our control. We will however help with contacting the delivery company.
MY INTERNATIONAL ORDER DIDN'T ARRIVE IN TIME
If your order does not arrive within the estimated time frame after processing. Please contact us at Ribbonsluxury@gmail.com and we will be happy to help. Please note that the delivery date is an estimate and factors such as customs clearance and unfavorable weather may delay it.
EXPRESS DELIVERY REQUESTS "CAN İ GET MY ORDER URGENTLY?"
Yes - we've got you covered!
Express processing is available and typically delivers within 1-3 business days, depending on the order size and complexity of the design. Our team will also be in touch to discuss how best to get it to you on time.
Note: Express service attracts an additional fee and must be confirmed before production begins.
STANDARD DELIVERY TIMELINE
Please note that our standard production time is 3-10 working days, with delivery in 1-2 working days (within Lagos) and 3-5 working days (outside Lagos) after production.
CUSTOM MEASUREMENTS
We gladly accept custom measurements from our clients, and as long as accurate details are provided, we guarantee a perfectly tailored fit for your outfit. You can include these details at checkout on the website or via DMs.
FABRIC (SHADE & TEXTURE)
We know how important it is for your corporate wardrobe to reflect your unique style. While we strive to display the colors and textures as accurately as possible, occasional variations may happen due to ever-changing market availability.
No matter what, your RIBBONSLUXURY piece will always be crafted from the best quality available.
Kindly review our color chart before purchase as there will be no returns on this basis.
ORDER CHANGES
We can only accommodate changes if you are adding a new item to your existing order. Once an order has been placed, it cannot be modified. Because of our production process, we are unable to accept new measurements or outfit changes after production has begun. We encourage customers to carefully review and confirm all details before placing their order to ensure accuracy.
OUR SIZE CHART
Our size chart follows the standard UK sizing system, so please select your size carefully, as we are unable to exchange or modify orders placed in the wrong size due to the nature of our production process.
This is where custom sizing comes in! To help you get the perfect fit even if you don't fit standard sizes, we offer a custom sizing option for most outfits (unless otherwise stated), allowing you to provide your exact measurements so your outfit is tailored uniquely to you.